The return/replacement/refund policy is designed keeping our consumers in mind. The following policies will keep consumer minds at ease while thinking to purchase online:
- If you wish to return your purchase, you can do so within 14 days from the date of receipt. No return/refund/replacement of SALE products.
- The product must be unused, unworn and undamaged in its proper packing for return/exchange. The product should not have any dirt, scratches or fold marks. If the product or the box is damaged, the returns/exchange will not be accepted. The product should be in a saleable condition.
- You can return the merchandise by sending it via courier to the shipping address below:
Senso Vegetarian Shoes,
B/30 Baitul Rahmat Building, Suhana Compound, Near Darul Falah Masjid, Kausa, Thane – 400612, Maharashtra, India
Phone : +91 – 98333 53091
Kindly note, you will also have to bear the shipping charges for any items you wish to return or exchange. Senso will only bear the cost of shipping for the replacements sent to you.
- Please do take care that you pack items securely and safely to prevent any loss or damage during transit. We recommend you use a reliable courier service.
- firstname.lastname@example.org specifying the reason for return/replacement. Please mention your order number, date of purchase and mode of payment. Upon receipt of your request, our customer service representative will guide you through the returns process. Please return to us the unused merchandise in original packing (Same box in which the merchandise was sent to you) for inspection. Replacement, if available, will be couriered to you or a credit note will be available for unhampered products. In case you wish to return the product, the amount excluding the bank charges will be returned for approval from our Quality Controller.